General
- BitDelta Pro App or Website Not Loading
- What is BitDelta Pro?
- Who can open an account?
- Which countries are restricted?
- How do I contact support?
- What are the support hours?
Account Opening
KYC & Verification
- Why does BitDelta Pro require identity verification?
- What documents are accepted as proof of identity?
- What documents are accepted as proof of address?
- How do I submit my verification documents?
- How long does KYC verification take?
- What to Expect at Each Stage of KYC verification?
Account Settings
- How do I reset my password?
- How do I update my personal details?
- How do I change my account leverage?
- How do I view my transaction history?
- How do I delete my account?
- How do I update my bank or payment details?
Security
- How Can I Set Up 2FA on my BitDelta Pro account?
- I have lost access to my 2FA device. How can I disable or reset 2FA on my account?
- Are my funds safe with BitDelta Pro?
- Are client funds kept in segregated accounts?
- How do I enable two-factor authentication (2FA)?
- How do I change my password?
Deposit & Withdrawal
- My Withdrawal Is Showing as Pending
- How do I withdraw my funds?
- How long does a withdrawal take?
- What deposit methods are available?
- How long does a deposit take?
- Are there any deposit fees?
Platform
- What trading platforms does BitDelta Pro offer?
- How do I download and install MT5?
- How do I log in to the BitDelta Terminal?
- Is the platform available on mobile?
- How do I switch between demo and live accounts?
- What happens if I lose my internet connection during a trade?
Trading
- What instruments can I trade?
- What is the minimum trade size?
- What leverage is available?
- What order types are supported?
- Does BitDelta Pro charge commission?
- What are the spreads?
Dynamic Leverage
- What is dynamic leverage?
- Does leverage change based on my account balance?
- Which account types support dynamic leverage?
- Which products does dynamic leverage apply to?
- What are the leverage tiers and which products fall under each?
- How does the Tier 1 leverage step-down work (e.g. XAUUSD / Forex Majors)?
Copy Trading
- What is copy trading?
- How can I get started with copy trading on BitDelta Pro?
- What are the requirements for becoming a Copier?
- How do users begin copy trading?
- How do copiers activate/deactivate copying?
- How are trades reflected in the Copier’s account?